Overhead Garage Door, LLC at 906 North Eastman Road #4, Longview

Reviews

• wilkinla

  Nov 26, 2018
  ★ ★ ★ ★ ★
  He came within 2 hours. Called 30 min. Before arrival. Diagnosed problem quickly. Gave an exact dollar amount for repair. Finished job in 45 min. Charged exactly estimated cost. He was friendly and went completely over the door and lubricated. Left warranty.
  Did everything you would want done.
• RTL

  Aug 11, 2018
  ★ ★ ★ ★ ★
  My garage door was off track and wouldn’t close. I did some research and found the number to OGD and gave them a call. Later that day, a tech came out to look at the door and said the issue was caused by a worn-out spring and it needed to be replaced. The repair cost was $370.77. A few days after the spring was replacement, the garage came off track again. I called and spoke with OGD customer service and told them what happened, so they scheduled an appointment for the same technician to come out again. This second appointment was scheduled from 4-6 PM so I could be there, but for some reason the tech showed up at 1:00 pm while everyone was still at work. Since he was already there, I told him to go ahead and look at the garage. He called about 15 minutes later and told me the cost to fix it was an additional $384.55 to reset the door and replace the cables. When I got home later that night, I noticed that the garage door was crooked, not flush to the concrete, and that I had a huge oil stain on my drive way where the technician had parked his truck. I called customer service the next morning and told them that I was highly upset with the repair, the oil stains left on my drive way, and how I felt that I shouldn’t have been charged for what should have been covered by their warranty.
  
  Customer service told me that they would have their supervisor Cory give me a call. Cory called few hours later, due to him traveling from out of town and said he would personally go and look at my garage door himself. A few hours later, he called me with pictures of my garage door aligned correctly and the oil stains removed from my driveway as well. Cory took the time to personally remove the oil stains with degreaser and cat litter. He also recommended that I receive a refund for the 2nd repair and agreed that it should have been covered under their warranty. The following day I received a call from Greg letting me know that they had issued me a full refund for the inconvenience and inconsistency that we experienced. I want to thank Cory and Greg for their personal concern for my property and correcting the problem in a courteous and professional manner. It really means a great deal when you have people like them show so much compassion and integrity for their customers.

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